Privacy Policy

F.A.B.B Therapy Privacy Policy

Last updated: 4 September 2026

F.A.B.B Therapy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information F.A.B.B Therapy collects, why it is collected, how it is used and stored, and the rights you have in relation to your information.

F.A.B.B Therapy is a mobile massage, facial and beauty therapy business operating in Perth and Perthshire. For the purposes of UK data protection law, F.A.B.B Therapy is responsible for the personal information it collects and uses.

Contact details

F.A.B.B Therapy
Email: f.a.b.btherapy@gmail.com
Telephone: 07999 762895
Website: fabbtherapy.co.uk

What personal information we collect

Depending on how you contact or use F.A.B.B Therapy, we may collect:

• Your name and contact details, including your email address and telephone number.
• Appointment, booking and treatment information.
• Information you provide through the F.A.B.B Therapy website contact form, including your name, email address and message.
• Consultation and treatment records, including relevant health information, medical history, medications, allergies, contraindications and other information necessary to assess treatment suitability and provide treatments safely and appropriately.
• Treatment notes, including treatments provided, relevant adaptations, products or equipment used and aftercare or homecare advice given.
• Your marketing preferences and consent, where you choose to receive marketing communications from F.A.B.B Therapy.
• Information you provide when contacting F.A.B.B Therapy through Facebook or Instagram.
• Where applicable, relevant information provided by a care home or care provider to help arrange and assess a resident's requested treatment.

How and why we use your personal information

F.A.B.B Therapy uses personal information only where there is a valid reason to do so. This may include:

• To respond to enquiries and communicate with you about treatments and services.
• To arrange, manage and provide appointments and treatments you request.
• To complete consultations, assess treatment suitability, identify contraindications or precautions and make appropriate treatment adaptations.
• To maintain accurate treatment records and provide appropriate aftercare or homecare advice.
• To process bookings, deposits and payments.
• To meet legal, regulatory, professional and insurance requirements and to establish, exercise or defend legal claims where necessary.
• To send marketing communications where you have chosen to receive them.

Our lawful bases

Depending on the purpose, F.A.B.B Therapy may rely on the performance of a contract, compliance with a legal obligation, legitimate interests or your consent as the lawful basis for processing your personal information.

Health information is classed as special category personal data under UK data protection law. Where F.A.B.B Therapy relies on explicit consent to process health information for consultation, treatment suitability and safety purposes, this consent will be obtained separately from your consent to receive treatment.

You may withdraw your consent to the processing of health information at any time. However, where relevant health information is necessary to assess whether a treatment can be provided safely and appropriately, F.A.B.B Therapy may be unable to provide the requested treatment without it.

Marketing communications will only be sent where permitted by applicable law. Where marketing is based on your consent, you may withdraw that consent at any time.

Where we obtain your information

Most personal information is provided directly by you when you contact F.A.B.B Therapy, make an enquiry, arrange an appointment, complete a consultation, receive a treatment or communicate with us.

In some circumstances, information may be provided by a care home or care provider where this is necessary to help arrange or assess a resident's requested treatment.

Information may also be received through services you choose to use to communicate with or book with F.A.B.B Therapy, such as the website, Square, Facebook or Instagram

 Who we share your information with

F.A.B.B Therapy does not sell your personal information.

Personal information may be shared only where necessary with trusted service providers that support the operation of the business, such as website, booking and payment service providers, or where disclosure is required by law, an insurer, professional adviser or other authorised body.

When Square is used for online bookings, deposits or card payments, Square processes relevant information in accordance with its own privacy practices. F.A.B.B Therapy does not collect or store your full card number or card security code.

Information will not otherwise be shared with third parties unless there is a lawful reason to do so.

How we store and protect your information

F.A.B.B Therapy takes appropriate steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Client consultation and treatment records are maintained in paper form and stored securely in a lockable storage unit. Access to these records is restricted to the owner and therapist of F.A.B.B Therapy and they are not accessible to other household members or unauthorised persons.

Personal information held through third-party services, such as the website, Square, Facebook or Instagram, is also subject to the security and privacy arrangements of those service providers.

How long we keep your information

F.A.B.B Therapy is required under its professional insurance arrangements to retain client treatment records for a minimum of seven years from the date of treatment.

Other personal information will be kept only for as long as it is reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting, insurance or regulatory requirements.

When personal information is no longer required, F.A.B.B Therapy will securely dispose of or delete it as appropriate.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

• Ask for access to the personal information F.A.B.B Therapy holds about you.
• Ask for inaccurate or incomplete information to be corrected.
• Ask for your personal information to be deleted in certain circumstances.
• Ask for the use of your personal information to be restricted in certain circumstances.
• Object to certain uses of your personal information.
• Ask for certain information to be transferred to you or another organisation where the right to data portability applies.
• Withdraw consent at any time where F.A.B.B Therapy relies on your consent to process your information.

These rights do not apply in exactly the same way in every situation. For example, F.A.B.B Therapy may sometimes need to retain information to comply with legal, professional or insurance requirements.

To exercise any of these rights, please contact F.A.B.B Therapy using the contact details provided in this Privacy Policy.

Questions or complaints

If you have any questions or concerns about how F.A.B.B Therapy uses your personal information, please contact F.A.B.B Therapy in the first instance using the contact details provided in this Privacy Policy.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Information Commissioner's Office
Telephone: 0303 123 1113
Website: ico.org.uk

Changes to this Privacy Policy

F.A.B.B Therapy may update this Privacy Policy from time to time to reflect changes to the business, its services or applicable data protection requirements.

The date at the top of this page will be updated whenever this Privacy Policy is revised.